To get in touch, please email email@example.com. Be sure to include the email address of your account.
Your card is only charged if you get the domain.
Yes. We will never share your email address. We use Stripe for payments, so we do not store your credit card information - it actually never even touches our servers.
If more than one person backorders the same domain, we create a 10-day auction for it. The first person who backordered the domain will automatically have the first bid for $99.
When you place a bid of $999, it means you are willing to go as high as $999, but the current price of the auction is only $455 because the 2nd highest bid is only $445. So, if someone bids $500, we will automatically increase your bid to $510. And if someone bids $700, we will increase your bid to $710. We do it this way so that you can place your maximum bid, but you will only be charged the winning auction price.
If a bid is placed on an auction when there is less than one hour left in the auction, the close time is automatically updated to one hour after the last bid. We do this to prevent sniping, and to make sure everyone gets a fair chance at bidding on the domain.
Auctions end at 5 minute marks (e.g. 14:25, 14:30, etc..) so there can be up to a 4-minute "closing grace period" where the auction is in the process of closing, but if someone places a bid, it will extend the auction. When the auction gets down to this grace period, the countdown timer will say "The auction is ending very soon." We do this to make sure everyone gets a fair chance at bidding on the domain
No, we don't think it would be fair, so we have a company rule that no employees can bid in any of the auctions.
Yes, on your Account Settings page, under the "Privacy" heading, you can set your username to be hidden. In the bid listing, your bids will show as "(hidden)" instead of your username.
No, you do not need to pay registration fees on top of the Park.io fee - it is included.
Your credit card will be charged, and then you can log into your account to set the WHOIS contact information for the domain, update the nameservers, or get the domain transfer authorization code.
Yes, and you can verify this by looking up the WHOIS information for the domain on who.is.
You can manage your domains by clicking on the Orders tab and then selecting the order for the domain you would like to manage. From this page you can update the WHOIS contact info and namesevers for the domain, or get the transfer auth code for the domain (if you want to transfer the domain to another person or registrar).
If you log in and click on the order you will see a section for your address - this combined with your user account email and name will be set as the WHOIS registrant. Keep in mind that some registries (e.g. .to, .bz, .io, .ac, .sh) do not display WHOIS information about the registrant.
Yes, there is an option to turn "Auto Renew" on in the Order details page. This will make sure your domain is automatically renewed. The cost for renewing a domain depends on the TLD - the price for the renewal will be listed on the order page.
There are many reasons for this - the domain is registered and then often put in a 10-day auction, which would make the expiration a year from the time the domain was actually registered instead of the time it was paid for. Also we sometimes get domains in other ways and transfer them, so the expiration date could be over a year after you make payment. Also, the .io registry recently changed management, and this affected some registration dates. The expiration date is clearly stated on the order page, so you can reference this.
Yes, you can now backorder .ly, .to, and .me domains, as well as .io domains, and we plan to add others in the future. **You can now also backorder .sh, .ac, .vc, .je, .gg. More to come.
Yes, you can credit your account with Bitcoin - click on your Account details page after you log in for instructions.
Refunds on account credit will be subject to a 10% transaction fee. There may also be a holding period depending on the way you credited your account.
Yes, there is an option to turn Authy on for your account by editing your account details (click on your username in the menu bar after you log in).
If you sell a domain through Park.io using the "Buy it Now" option for your parked domain, we charge 10% commission. Transactions are handled by escrow.com
If you enter the correct code from a computer, for convenience we store a cookie there so you don't have to enter the code each time you log in. If you'd rather enter the code each time, simply make sure to log out of Park.io and the cookie will be deleted.
The person who placed the first backorder on the domain is the first high bidder and will get the domain if no one else bids.
The first bids correspond to the initial backorders for the domain and are automatically placed at the start of the auction, so these bids will have the same time as the start of the auction.
It depends on which domains you would like to transfer.
For .io, .me, .ac, .sh, .gg, .vc, .je and .to domains you can view the order and click the "Transfer auth code" button to get the transfer auth code. Using this code you can transfer the domain to the registrar of your choice.
For .ly domains, we can push the domain for free to your Register.ly account - just send an email to firstname.lastname@example.org with the email address associated with your Register.ly account and which domain you would like us to push.
Note: please see the "TRANSFER PROHIBITED" question below.
You must wait 2 weeks before the transfer code is available. This is to prevent payment fraud. Once you are an established user, you no longer have to wait - you can get it instantly.
Note: please see the "TRANSFER PROHIBITED" question below.
Yes - on the Order details page, simply click on the button labeled "Push" and enter the email address of the person you want to push the domain to. They will have to create a Park.io account if they do not already have one. There is no fee to push a domain.
Transactions for "Buy it now" sales are handled through escrow.com - they will disperse payment directly to your bank account, or however you choose to receive payment..
Some registry operators follow ICANN rules, which state that there is a 60 day waiting period after initial registration before the domain can be transferred to another registrar. In the meantime you can update the nameservers, etc.. on the domain so that you can use it, from the order details page on Park.io. If you sell the domain prior to this period, we can push the domain to another Park.io user account for no additional fee.
It is possible we do not know about the domain, or we feel it isn't a good domain for our list, or we don't think we will be able to get it, or we choose not to list it for another reason. Feel free to ask us about a specific domain by emailing email@example.com.
The first bids ($99) all have the same time that the auction is created, but the top bidder is the person who placed the first backorder on the domain, and so they are the current high bidder.
Name server updates for .to domains are slow - this is at the registry level. It can sometimes take 4 to 6 hours for updates. For .io, .ac, .me and .sh domains it should be almost instant. .ly domains usually take 15 minutes or so.
Sorry, not at this time. We may add this feature in the future.
You can delete an order on your Orders page as long as it is before the drop date of the domain. Bids cannot be canceled. We take the integrity of domain name auctions seriously. Before you bid, make sure you do your research. Each bid submitted is considered a binding contract.
Auctions end at 12:40pm ET, unless they are extended because of bids within the last hour.